Refund policy

30-Day Return Policy

We want you and your pets to be happy with your purchase! 🐾 You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with any original tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, contact us at hello@graceboundpaws.com.

If your return is accepted, we’ll provide you with return instructions and the return shipping address. Please do not send an item back without contacting us first. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged or defective, or if you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

Exceptions & Non-Returnable Items

For the health and safety of our customers and their pets, used pet products cannot be returned. We also cannot accept returns on gift cards or final-sale items.

 

If you’re unsure whether your item is eligible for a return, please contact us at hello@graceboundpaws.com before sending anything back.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, you may request a return of your eligible item in accordance with our return policy and place a new order for the item you would like.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please keep in mind that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at hello@graceboundpaws.com.